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Refund After Flight Cancellation?

You are entitled to a refund when your flight is cancelled and you decide not to travel.

Am I Entitled to a Refund?

In the following situations, you are entitled to a refund of the ticket price and/or associated fees.

Source: U.S. Department of Transportation

How to file a complaint

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Many passengers who had initially been denied refunds have received the required refunds

One half of 1% of flights cancel

According to the U.S. Department of Transportation, airlines reported 473,936 scheduled domestic flights in April 2021; 2,561 (0.5%) of which were canceled.

During the same month, the U.S. DOT received 3,462 complaints about airline service. Of those 3,462 complaints, 2,351 (67.9%) concerned refunds.

The Office of Aviation Consumer Protection continues to communicate with airlines and travel companies that received a large number of refund complaints to ensure compliance with the refund requirements.  Many passengers who had initially been denied refunds have received refunds.  The Department will take enforcement action against noncompliant airlines and ticket agents

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